Elizabeth Pointe Lodge

I don't usually leave reviews, but this place is well deserving. From the time we entered the building until the time we left, what a wonderful experience.

Friendly staff over the top accommodating, and quick to assist in every aspect. Special thanks to Shelby and Morganne for being so quick to fulfill my request. The young lady in housekeeping my apologies but I don't remember your name, she kept our room spotless during our entire stay. I want to say her name started with a B. Chef Rudy I can't say thank you enough for those lovely pancakes and perfect French toast.

I could go on and on about this place. If you're looking for a beautiful beach property look no further. I highly recommend the Elizabeth Pointe lodge to all guests. We will be back.

Thank you to all staff and management for creating such a welcoming atmosphere.

Sadly we had a terrible experience with the office manager at Elizabeth Pointe, one of the worst travel experiences we have ever had. We were caught in a hurricane dilemma with Idalia and were unable to leave for the trip on the scheduled day and requested a modification of our reservation. In trying to work with the situation we were treated disrespectfully and unprofessionally by the office manager. We actually ended with several rooms charged to us with no correction. Her associates appeared intimidated and at that point we left.
Fortunately we ended up at the Omni Villas nearby where we were treated with lovely hospitality.

Do not stay here, I will fully admit part of it was my fault. I was attempting to upgrade my two rooms on hotels.com and accidently cancelled the reservation. It was 1 day past the cancellation time. I immediately contacted hotels.com just requesting the rooms back. I was told they could not do that, but would contact the hotel for a refund to rebook. The hotel did not answer, and was told they would contact me within 72 hours. The hotel refused to give the refund. I tried contacting the hotel myself, hoping to just get the rooms back. No answer the first two times, so I emailed them. No answer to my emails. I finally got in touch with someone today and was told would have someone contact me in the afternoon. no contact. In today's times where everything is increasing in price, and I had to save and work overtime to give my family one nice day at the beach to see family who lives near here, this is horrible customer service. I feel they basically took my money from me, that I now can not afford to give my family the vacation I was hoping. They couldn't even give me the common courtesy to speak with me in person. So, if the can take someone's money, when they have filled the rooms that I had, how will they treat you.

We were looking forward to going on our vacation over Labor Day, but Hurricane Idalia hit between us and Amelia Island, so obviously we were not going to try to travel through all of that. They charged us for the entire four days before the trip and were extremely unbending in their attitude when I tried to reschedule. I was absolutely shocked at the lack of understanding and the fact that they would not even try to allow us to reschedule. I almost felt like I had been scammed, if you want to know the truth. I am sick about losing quite a chunk of money, but I really would not want to go and stay there now that I have found out how they are. Buyer beware!

Third time there and final one. First night had large flying ants crawling on the wall, getting on nightstand and bed. Clerk brought me a can of bug spray. The deadbolt didnt work and the clerk couldn’t get it working but assured me we were safe there. We didn’t get a room in The lodge but another wooden building next door. Tv and wifi had problems. Jacuzzi went on and off for an hour. We prepaid for 3 nites but checked out after the first night due to there being told there were no other rooms. After waiting 3 weeks for a refund, mgt refused.